FREQUENTLY ASKED QUESTIONS

Web design | Printing | File Preperations.

Website FAQ’s

How To Order Web Design Services?
Web Design: Complete the Get a quote form on any the many pages on the InkTekMEDIA site or click here. You may also upload files.  
HOW TO ORDER ALL OTHER PRODUCTS
All other products are services can be requested through our get a quote form. Please tell us what services you are seeking and someone will get back to you with more details. Also, you can call us for more information @ 615.649.1771
Why should I hire a professional web design company to design my website?
A. Professional web designers can do the job right the first time.  We have many years experience and we will make sure your job is done right from start to finish.  Professional custom web design versus build your own website on the many popular do-it-yourself web design its. First off you pay forever as long as you have a site on the platform you pay a monthly fee. With a custom web design you pay only once and after that the cost are hosting (which can be as low as $50.00 a year) and  domain name registaration. You pay for domain name registration anyway with both plans. E.g. example say you pay $10.00 per month for a website on a do-it-yourself website. That is $120.00 per year, every year.  We custom design there is no tag label of the do it yourself company name. e.g. site designed by (name of company).
Why should I hire a professional copywriter to write content for my website?

A. Content is king and your content should be written in a professional manner. You can do it yourself if you know about what you are writing about. If you choose this route make sure you do the necessary research on your topic.
How long does it take to design a website for my business?

A. It depends on how much content, how many pages your new site require and how complex the site is, as to what you need the site to do.  Once you complete website design, who owns the Website?
You are the owner of your website if it is custom design. However, if you go through a design your own website in most cases you will not be able to migrate your files and database to another hosting company.  This means that  you can only copy your text and download your images. However, if say you have a email program running on the site chances are you will loose it.
When I place my website design order, who will I be working with?
A. You will be working with the designer and the project manager in most cases. It all depends on content and if we have to develop content. E.g. if you need graphics you will problaby deal with one of our Graphic Designers. If you need text content  you will deal with a writer.
What kind of guarantee do you offer on my web design order?
A. We guarantee that we will do the best job.  We set up milestones to review progress so you will be in the loop at all times
Once the website is complete, can I update it myself?

A. Yes once the job is complete you can update . We design in popular content management systems like Joomla and WordPress so you can do updates yourself.What is your payment policy and what type of payments do you accept? We accept check/cash from local clients in the Nashville area. All others can pay through our Verified PayPal account or send funds via Western Union.
Website content - what do I put on my website?
A. That depends on what you want to say . We have a free project brief that you can download that will help you with developing content for your site.
What about payment gateway and shipping integration on eCommerce websites?
A. We can do that. You have to have a payment processor set up.
What if I change my mind and want to add or change design or features of my website?

A. If this takes place during the initial design you will be charged extra for a new design.
What is the difference between a %22static%22 and %22dynamic%22 website?

A. There are many static websites on the Internet, you won’t be able to tell immediately if it is static, but the chances are, if the site looks basic and is for a smaller company, and simply delivers information without any bells and whistles, it could be a static website. Static websites can only really be updated by someone with a knowledge of website development. Static websites are the cheapest to develop and host, and many smaller companies still use these to get a web presence.
What will you need from me to design my website?
A. We will need content that is, text and pictures. We will schedule a meeting where we will complete a project brief about your site.
I already have a website, but I want a new design. Can you help?
A. Yes we can redesign your old website into a new one.
Do I have to host with you?
A. No you don’t have to host with us, but we have one of the best and inexpensive hosting services. Our hosting starts at $3.25 per month.
Can I have a %22Splash Page%22 or %22Entry Page%22 before the home page?

A. Yes you can have a landing splash page.
Once my website is live, what I have to do to maintain it?

A. You can make changes in the back end if it is built in a CMS like Joomla or WordPress.

Printing Frequently Asked Questions

How To Order Printing Services?
•    
PRINTING: 1. Complete the Get a quote form on any the many pages on the InkTekMEDIA site or click here. 2. Someone will call to verify your order. 3. After verification follow instructions to make pre-paid payment to our VERIFIED PAYPAL ACCOUNT. 4. Order will be submitted to print production upon approval of proof ( when applicable ) 5. Customer will receive a shipping number. •    ORDER ALL OTHER SERVICES
All other products are services can be requested through our get a quote form. Please tell us what you are seeking and someone will get back to you with more details. Also, you can call us for more information @ 615.649.1771.
Can I order 2-color printing from you?
Yes you can order 1& 2 color but four color is much cheaper.
Can you print jobs that are different than the standard formats that you offer?
Yes this is considered a special order and must be quoted as a special offer. Please submit a quote which is totally free to do.
Is there an extra charge for bleeds?

A. NO there is no extra charge as long as the bleed is set up in the design. We have a list of standard templates that we would be happy to share with you. Just contact us for more information.
How do I order multiple pieces?
A. It’s easy just submit each order separately and you can pay for all orders at once.
How well will my job match what I see on my monitor?

A. We can send you a email proof for $5.00 but we do color matching. .
Is there a discount if I re-order my job?
A. No not necessary but our prices are so cheap you want need discounts as our prices are always discounted.
Can I place an order and have my graphic designer upload my files separately?
A. Yes you can do that.
What kind of paper will my job be printed on?
A. It depends we have a wide range of paper including recycled paper.
How long does it take for me to get the proof of my job?
A. Proofs are generated in one day
How long will it take to get my order?

A. Usually a regular order can take up to Business days, but rush orders can be turned around over night.
How can I get my order even faster?
A. If you wish your job faster you can order it 1-2 day printing and shipped overnight.
Where can I check shipping transit times?
A. Once your order is shipped you can track it through the shipping company.
Will I always receive exactly the quantity I order?
A. Yes you will each and every time.
What if I want to change something on my order after I've placed it or approved the proof?
A. Because of our quick turn-around time it is usually next to impossible to make changes once the order is placed.
How do I view my proof?
A. Proof are view via email or we can snail mail a proof, however this will slow the production of the order.

FILE PREPARATION

Can I send you documents created in MS Word or PowerPoint?
A. NO this type of content needs to submitted in Adobe Indesign.
What other file formats can you take?

A. It depends on the project but we accept .PDF and .PSD & .ai files.
What types of storage media do you accept?

A. We are a web-to-print company and we accept uploaded files. However, we will accept snail mail submission on flash drives, DVD and CD as long as they are in the proper formats.
How well will my job match what I see on my monitor?
A. We offer a color email proof for matching.
Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
A. No it needs to be 1 up. Please ask for a file template.
Do you have templates to help me correctly design my project?
A. Yes we have most of the popular templates.
How long will it take to upload my files?
A. File upload is instant. Just go to our get a quote form located on most of our pages on InkTekMEDIA and following instructions.
Should I do anything special if I'm on AOL?
A. No our upload process is web base so you don’t have anything to do special.